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Terms of Service

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Welcome to RIOLIS. By accessing or purchasing from our online shop, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Conditions

  • These Terms govern your use of our website, online store, and related services.
  • By accessing our site or making a purchase, you confirm that you are of legal age in your jurisdiction, or that you have consent from a parent or guardian.
  • We reserve the right to refuse service, cancel orders, or restrict access at our discretion if misuse, fraud, or violation of these Terms is suspected.

2. Products & Availability

  • We strive to display product information, images, and descriptions as accurately as possible. Minor variations may occur (such as color or packaging differences).
  • Product availability is subject to change without notice. RIOLIS reserves the right to discontinue or update items at any time.

3. Pricing & Payment

  • All prices are listed in the currency indicated on our website.
  • Payment must be completed at checkout using the methods provided.
  • We reserve the right to correct pricing errors and cancel or adjust orders if necessary.

4. Shipping & Delivery

  • Shipping costs and estimated delivery times are displayed at checkout.
  • RIOLIS is not responsible for delays caused by customs, postal services, or unforeseen circumstances.
  • Risk of loss passes to you once the order is delivered to the shipping carrier.

5. Returns & Refunds

  • Our Refund & Returns Policy applies to all purchases.
  • Items must be returned in unused condition, within 30 days of purchase, unless defective.
  • Customers are responsible for return shipping costs unless otherwise stated.

6. Intellectual Property

  • All content on this website (including designs, images, product descriptions, text, and logos) is the intellectual property of RIOLIS and protected by copyright laws.
  • You may not copy, reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

  • RIOLIS is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
  • In any case, RIOLIS’ liability shall not exceed the total amount you paid for the specific order.

8. Privacy & Data Protection

  • Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
  • By using our website, you consent to the practices outlined in the Privacy Policy.

9. Accounts & Security

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
  • You agree to notify RIOLIS immediately of any unauthorized use of your account.
  • RIOLIS will not be liable for any loss or damage resulting from your failure to protect your account information.

10. Consumer Rights (EU Customers)

  • If you are an EU customer, you have the legal right to withdraw from your online purchase within 14 days without giving any reason.
  • This right does not apply to opened kits, custom-made products, or items that cannot be returned for hygiene reasons.
  • To exercise this right, contact us at salesteam@riolis.com with your order details.

11. Force Majeure

  • RIOLIS shall not be held responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, pandemics, or government restrictions.

12. Changes to Terms

  • RIOLIS may update these Terms of Service from time to time. Any changes will take effect immediately upon posting on our website.
  • Continued use of our website after changes are made constitutes acceptance of the revised Terms.

13. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Lithuania and applicable EU regulations.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Lithuania.

14. Contact Us

For questions about these Terms of Service, please contact us:

Email: salesteam@riolis.com
Postal Address:
UAB RIOLIS
Pasirvincio g. 54, Kabaldos k.
Širvintų r. sav., LT-19129
Lithuania

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Company RIOLIS respects your privacy and takes the security of your personal data seriously. To protect your privacy better, this Privacy Policy explains our information practices, the types of data we collect, and how we use and protect it.

1. Scope of This Policy

This Privacy Policy applies to the following:

  • Our official website and online shop
  • Our social media channels (including Instagram)
  • Emails, newsletters, and other direct communications from RIOLIS
  • Any other websites, mobile applications, or online services owned or operated by RIOLIS that link to this Privacy Policy

The term “Websites” includes:

  • All web pages, interactive features, applications, widgets, blogs, and social media pages or tabs
  • Any mobile or wireless offerings linked to this Privacy Policy
  • Accessed via computer, mobile device, or any other technology

2. Data We Collect

While providing our services, we may collect Personal Data from:

  • Website visitors
  • Customers placing orders
  • Newsletter subscribers
  • Contacts made at trade shows, industry events, or similar activities

Types of data may include:

  • Name and surname
  • Address and delivery details
  • Email address and telephone number
  • Order history and payment details
  • Communication preferences
  • Other information you voluntarily provide to us

We do not knowingly collect personal data from individuals under the legal age in their jurisdiction. If you are under the legal age, please do not register, make purchases, or send us your personal data. If we discover that we have inadvertently collected such data, we will delete it promptly. If you believe this has occurred, contact us at salesteam@riolis.com.

3. How We Use Your Information

We may use your data to:

  • Process and deliver orders
  • Respond to customer inquiries
  • Send newsletters, offers, and product updates (if you have subscribed)
  • Provide customer service and support
  • Improve our products, services, and website
  • Maintain internal business records for up to 5 years (as required for business and quality improvement purposes)

You can unsubscribe from newsletters at any time by clicking “Unsubscribe” in the email.

4. Email Lists and Communication

When you sign up for our mailing list or create an account, we may access and store the data you provide. We guarantee that:

  • Your email address will not be sold or shared with third parties
  • Emails may be used to send you product news, promotions, and follow-ups
  • You may unsubscribe at any time, after which your data will be deleted unless retention is required by law

5. Data Protection and Security

We take reasonable and appropriate measures to protect your personal data from:

  • Loss or theft
  • Unauthorized access, disclosure, alteration, or destruction

Our servers and offices are located in Lithuania, and your data may be transferred, stored, or processed there. By using our Websites, you consent to the transfer of your information to Lithuania and to third parties as described in this policy.

We comply with the principles of the EU General Data Protection Regulation (GDPR), ensuring your rights to:

  • Access your personal data
  • Request correction or deletion of your data
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent

6. Data Retention

We will keep your personal data for no longer than is necessary for the purposes outlined in this policy, usually not exceeding 5 years unless required by law.

7. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: salesteam@riolis.com
Postal Address:
UAB RIOLIS
Pasirvincio g. 54, Kabaldos k.,
Sirvintu r. sav., LT-19129
Lithuania

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