Shipping Policy - Riolis

At RIOLIS, we want to ensure your order arrives quickly, safely, and reliably. Please review our shipping guidelines below.

1. Processing Times

Orders are typically processed within 2–5 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.
If your order is delayed for any reason, we will notify you by email.

2. Shipping Methods & Delivery Times

We ship orders using reliable postal and courier services.
Delivery times vary depending on your location:
When shipping by post:
- Within the EU: approx. 5–12 business days
- Outside the EU: approx. 10–20 business days. (depending on customs clearance and local postal services).
When shipping by DPD: approx. 3–7 business days.
When shipping by FedEx: approx. 5–12 business days.
Please note that these are estimated times and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on your location, order size, and chosen delivery method.
Customers are responsible for any applicable customs duties, import taxes, or additional fees charged by the destination country.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details (where available).
Some standard postal services may not provide detailed tracking outside the EU.

5. Lost, Delayed, or Damaged Packages

RIOLIS is not responsible for delays caused by customs, postal services, or other factors outside our control.
If your order is lost or arrives damaged, please contact us at salesteam@riolis.com so we can assist you.
For damaged products, please provide photos to help us resolve the issue.

6. Split Shipments

In some cases, items in your order may be shipped separately to ensure faster delivery. You will be informed if this applies.

7. Contact Us

For shipping-related questions, please contact our Customer Service:
Email: salesteam@riolis.com

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. View more

Cookies settings

Accept

Privacy & Cookie policy

Privacy & Cookies policy

Cookie name	Active

Company RIOLIS respects your privacy and takes the security of your personal data seriously. To protect your privacy better, this Privacy Policy explains our information practices, the types of data we collect, and how we use and protect it.

1. Scope of This Policy

This Privacy Policy applies to the following:

Our official website and online shop
Our social media channels (including Instagram)
Emails, newsletters, and other direct communications from RIOLIS
Any other websites, mobile applications, or online services owned or operated by RIOLIS that link to this Privacy Policy

The term “Websites” includes:

All web pages, interactive features, applications, widgets, blogs, and social media pages or tabs
Any mobile or wireless offerings linked to this Privacy Policy
Accessed via computer, mobile device, or any other technology

2. Data We Collect

While providing our services, we may collect Personal Data from:

Website visitors
Customers placing orders
Newsletter subscribers
Contacts made at trade shows, industry events, or similar activities

Types of data may include:

Name and surname
Address and delivery details
Email address and telephone number
Order history and payment details
Communication preferences
Other information you voluntarily provide to us

We do not knowingly collect personal data from individuals under the legal age in their jurisdiction. If you are under the legal age, please do not register, make purchases, or send us your personal data. If we discover that we have inadvertently collected such data, we will delete it promptly. If you believe this has occurred, contact us at salesteam@riolis.com.

3. How We Use Your Information

We may use your data to:

Process and deliver orders
Respond to customer inquiries
Send newsletters, offers, and product updates (if you have subscribed)
Provide customer service and support
Improve our products, services, and website
Maintain internal business records for up to 5 years (as required for business and quality improvement purposes)

You can unsubscribe from newsletters at any time by clicking “Unsubscribe” in the email.

4. Email Lists and Communication

When you sign up for our mailing list or create an account, we may access and store the data you provide. We guarantee that:

Your email address will not be sold or shared with third parties
Emails may be used to send you product news, promotions, and follow-ups
You may unsubscribe at any time, after which your data will be deleted unless retention is required by law

5. Data Protection and Security

We take reasonable and appropriate measures to protect your personal data from:

Loss or theft
Unauthorized access, disclosure, alteration, or destruction

Our servers and offices are located in Lithuania, and your data may be transferred, stored, or processed there. By using our Websites, you consent to the transfer of your information to Lithuania and to third parties as described in this policy.

We comply with the principles of the EU General Data Protection Regulation (GDPR), ensuring your rights to:

Access your personal data
Request correction or deletion of your data
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent

6. Data Retention

We will keep your personal data for no longer than is necessary for the purposes outlined in this policy, usually not exceeding 5 years unless required by law.

7. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: salesteam@riolis.com
Postal Address:
UAB RIOLIS
Pasirvincio g. 54, Kabaldos k.,
Sirvintu r. sav., LT-19129
Lithuania

Cookies settings

Product has been added to your cart

Compare (0)