partial embroidery

Company RIOLIS respects your privacy and takes the security of your personal data seriously. To protect your privacy better, this Privacy Policy explains our information practices, the types of data we collect, and how we use and protect it.

1. Scope of This Policy

This Privacy Policy applies to the following:

• Our official website and online shop
• Our social media channels (including Instagram)
• Emails, newsletters, and other direct communications from RIOLIS
• Any other websites, mobile applications, or online services owned or operated by RIOLIS that link to this Privacy Policy

The term “Websites” includes:

• All web pages, interactive features, applications, widgets, blogs, and social media pages or tabs
• Any mobile or wireless offerings linked to this Privacy Policy
• Accessed via computer, mobile device, or any other technology

2. Data We Collect

While providing our services, we may collect Personal Data from:

• Website visitors
• Customers placing orders
• Newsletter subscribers
• Contacts made at trade shows, industry events, or similar activities

Types of data may include:

• Name and surname
• Address and delivery details
• Email address and telephone number
• Order history and payment details
• Communication preferences
• Other information you voluntarily provide to us

We do not knowingly collect personal data from individuals under the legal age in their jurisdiction. If you are under the legal age, please do not register, make purchases, or send us your personal data. If we discover that we have inadvertently collected such data, we will delete it promptly. If you believe this has occurred, contact us at salesteam@riolis.com.

3. How We Use Your Information

We may use your data to:

• Process and deliver orders
• Respond to customer inquiries
• Send newsletters, offers, and product updates (if you have subscribed)
• Provide customer service and support
• Improve our products, services, and website
• Maintain internal business records for up to 5 years (as required for business and quality improvement purposes)

You can unsubscribe from newsletters at any time by clicking “Unsubscribe” in the email.

4. Email Lists and Communication

When you sign up for our mailing list or create an account, we may access and store the data you provide. We guarantee that:

• Your email address will not be sold or shared with third parties
• Emails may be used to send you product news, promotions, and follow-ups
• You may unsubscribe at any time, after which your data will be deleted unless retention is required by law

5. Data Protection and Security

We take reasonable and appropriate measures to protect your personal data from:

• Loss or theft
• Unauthorized access, disclosure, alteration, or destruction

Our servers and offices are located in Lithuania, and your data may be transferred, stored, or processed there. By using our Websites, you consent to the transfer of your information to Lithuania and to third parties as described in this policy.

We comply with the principles of the EU General Data Protection Regulation (GDPR), ensuring your rights to:

• Access your personal data
• Request correction or deletion of your data
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent

6. Data Retention

We will keep your personal data for no longer than is necessary for the purposes outlined in this policy, usually not exceeding 5 years unless required by law.

7. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: salesteam@riolis.com
Postal Address:
UAB RIOLIS
Pasirvincio g. 54, Kabaldos k.,
Sirvintu r. sav., LT-19129
Lithuania